Ghaziabad: In a first-of-its-kind initiative in the district, Ghaziabad police on Saturday began delivering First Information Reports (FIRs) directly to complainants’ doorsteps, aligning with a citizen-friendly policing approach under the directives of the newly appointed police commissioner.
Ghaziabad: After assuming charge as the new police commissioner of Ghaziabad on Thursday (April 17), J Ravinder Goud convened a comprehensive review meeting on Friday with deputy commissioners of police (DCPs), assistant commissioners of police (ACPs), and other senior officials. Following the meeting, Goud issued directives aimed at enhancing police-public coordination and promoting citizen-friendly policing.
Officials stated that 14 key action points were identified as part of the new approach. Among the most notable is the launch of doorstep delivery of First Information Reports (FIRs). Starting Saturday, beat constables have been tasked with delivering hard copies of FIRs directly to complainants at their residences across all police stations.
“The initiative aims to improve transparency and convenience for citizens,” said Rajesh Kumar, DCP (City Zone). “Additionally, the police commissioner has made it clear that no police personnel are to seek any financial or other favors while conducting services such as passport or character verification. Any violation of this directive will result in strict legal action.”
To further improve public accessibility, Commissioner Goud has also resumed operations from the regular police office, moving away from the Harsaon police lines where his predecessor functioned. “This shift will provide greater access to the police commissioner, allowing citizens to approach him more easily with their concerns,” said DCP (City Zone) Rajesh Kumar.
In line with the citizen-friendly policing directive, station house officers (SHOs) have been instructed to maintain a respectful and courteous demeanor, especially towards women, children, senior citizens, and persons with disabilities. “Any misbehavior by police personnel will be met with strict legal action,” Kumar emphasized. “All complainants visiting police stations must be treated with dignity—offered water, a seat, and their grievances handled according to due process.”
Additionally, all SHOs are now required to be available at their respective police stations daily from 10 a.m. to 2 p.m. to personally hear public complaints. Officers have also been directed to ensure timely registration of all FIRs, including zero-FIRs, and forward them as per jurisdictional procedures.
DCP Rajesh Kumar further stated that in cases involving cross-FIRs, prior inquiry and explicit permission from the concerned Deputy Commissioner of Police will be mandatory before proceeding.
In an effort to strengthen accountability at the local level, station house officers (SHOs) will be held directly responsible for any illegal activities—such as gambling, illegal sand mining, illicit liquor trade, or land grabbing—occurring within their jurisdiction. Strict action will be taken against those found negligent.
Officers have also been directed to ensure that no action is taken under the Goonda Act or similar prohibitory provisions without concrete evidence. “If the commissioner receives any complaint from the public, the designated inquiry officer must contact the complainant within 24 hours,” Kumar said. “Furthermore, any changes to the FIR—such as removal of names or legal sections—can only be made with the approval of senior officers.”
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