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Truecaller-like apps to identify caller not reliable, says telecom regulator Trai

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According to TRAI, such native and third-party apps do not fully meet the requirement of name recognition of the calling party as they provide name recognition services based on crowd-sourced data, which is not reliable in many cases .

Telecom Regulatory Authority of India (TRAI) on Tuesday said that third party applications like Truecaller and Bharat Caller ID and Anti-Spam, which are used by mobile phone users to identify the name of the caller, are not reliable.

The telecom regulator’s remarks come at a time when the government through the draft Telecom Bill is aiming to bring in mandatory caller name identification rules to prevent fraud and spam calls.

In this regard, TRAI has issued a consultation paper seeking views on the need to introduce Calling Name Presentation (CNAP) supplementary service in telecom networks.

CNAP is a supplementary service which enables a user to get the calling name information of the calling party. This supplementary service provides the ability to indicate the calling party’s name information to the calling party at call set-up time for all incoming calls.

As part of the regulations, only mobile/landline numbers are being displayed as Calling Line Identification (CLI) during incoming calls and there is no mandate in the license to provide CNAP services.

The consultation process begins after various users express their concerns regarding robocalls, spam calls and fraudulent calls to dupe them financially. for bulk users and toll-free numbers, among other things. Stakeholders can send their comments till December 27.